Yolanda Richardson, Secretary of the Government Operations Agency Yolanda Richardson was appointed Secretary of the Government Operations Agency by Governor Newsom on January 22, and sworn into office on March 2, 2020. Secretary Richardson oversees ten state departments and programs that are essential to the effective administration of California state government, including state operations, procurement, information technology, tax administration and human resources. Richardson is a recognized leader in organizational management and business process improvement. She held leadership roles at the California Health Exchange and the San Francisco Health Care Plan. From 2016 to 2019 she ran a consulting firm that helped clients with enterprise-wide process improvement and performance management. In her 25 years of management experience, she was results oriented, focusing on delivering efficient and impactful services for customers and clients. Richardson is widely respected for her “get it done” leadership style that embraces collaboration and team-building. As Secretary, she uses her professional experience to improve management and accountability of public programs, increase efficiency, and improve programmatic effectiveness. She is passionate about building talent and collaboration in her team of 19,000 employees who provide an immeasurable number of services to Californians, such as printing voter information guides, issuing tax refunds, and protecting Californians from cyber threats. Richardson holds a bachelor’s degree from California State University, Sacramento. She lives in Roseville and is a member of the Sacramento Chamber of Commerce.