GovOps DMV Strike Team

Governor Gavin Newsom tasked GovOps Secretary Marybel Batjer to lead an effort to transition the DMV into a user-centered culture for customers and the employees who serve them. 

“The Department of Motor Vehicles touches every Californian. It is critical that DMV not only meets but surpasses the needs and expectations of the people of this state. I am honored to have been asked by Governor Newsom to lead this essential effort” said GovOps Secretary Batjer.

The DMV Strike team is comprised of the GovOps Team. 

Read the Governor’s Announcement here

Recruitment for DMV Director!

 

Are you up for the challenge of reinventing an iconic government entity for the digital age? Do you want to shape the future of state government services? Do you want to play a major role in improving and protecting the lives of 40 million Californians?

DMV Website User Feedback Sessions!

DMV, GovOps, and Code for America Logos

The GovOps DMV Strike Team is partnering with the Code for America Brigade Network to conduct DMV Website user feedback sessions across the state. The Brigade Network includes volunteer makers, designers, developers, and subject matter experts that come together to use technology and design to solve civic problems. For example, Code for San Jose created a “Renters Rights Guide” tool to inform residents affected by housing needs in Silicon Valley. 

Brigades across the state will conduct user feedback sessions from May through June by collecting experience data from users who are trying to access information and utilize DMV online services. All community members are welcome to participate and some sessions will be remote. The captured feedback will help inform the DMV Website Redesign needs. 

The first DMV User Feedback Session will take place Thursday May 23rd 6:30-9:00 at Code for San Jose, followed by Code for Fresno, Code for Sacramento, Code for San Diego, Code for Oakland and more. You can RSVP for each session below:
 

Have General Suggestions on how we can help improve DMV?

Thank you for your interest in providing feedback about the Department of Motor Vehicles.

You can submit your comments, feedback, questions and ideas through this form. While we cannot guarantee a response back, we will review every incoming message.

Note: The collection, use, safeguarding, and disclosure of personal information maintained by GovOps is governed by its privacy policy [linked here], the Information Practices Act of 1977, the California Public Records Act, and other applicable state and federal laws.

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